FAQs

Is it possible to have a free trial for my business?
Yes, we offer a free trial that includes up to 15 scenes for your virtual tours.
What payment methods do you accept?
We accept PayPal and all major credit cards, including Visa, MasterCard, and AMEX
Do you accept Bitcoin?
No, we do not accept any form of cryptocurrency.
Do you offer any discounts?
We offer promo codes for new customers. Check out our Facebook page for current promotions.
Do you support 360 videos?
Currently, we do not support videos. We will notify our users if this feature becomes available.
Curious to know more?
If you have additional questions, check out our Help Center or contact us at info@iariv.com for more information.
Where can I get receipts for my purchases?s
You can find receipts for your purchases by logging into your account and navigating to MY PROFILE → Payment Details. The option is available in the top menu after you log in.
How will I renew my subscription when it expires?
Subscriptions are automatically renewed. If your credit card is about to expire, one of our representatives will contact you.
Is it safe to purchase from your website?
Absolutely! iAriv LLC is based in the USA. We use GeoTrust Secure Socket Layer (SSL) encryption technology to ensure safe internet transmission of your personal information. We do not store any credit card details and we do not share your personal information with any third party. If you have concerns, please contact us at info@iariv.com for alternative payment methods.
How do I cancel my membership?
Our memberships have no contracts and can be canceled at any time. Memberships are set to renew automatically at the end of each term (monthly/yearly) using the original payment method. To avoid renewal, cancel before the renewal date. If you cancel, you will retain membership benefits for the duration of the paid period.
What should I do if the transaction is not successful or I am having problems paying?
You can chat with our representatives who are available 24/7 to assist you with payment issues. Alternatively, you can email us at info@iariv.com.
How do I terminate my account?
To terminate your account, please email us at info@iariv.com. Once your account is terminated, all virtual tours and personal information will be permanently deleted from our system.
Help - I have a question about your product
You can chat with our representatives who are available 24/7 online, or you can contact us using the Contact Us link.